Frequently Asked Questions

What is BuddyBag?
BuddyBag is a travel gadget sack — a reusable cotton bag packed with 5 essential travel items: a luggage scale, a travel bottle set, a sleep mask, a black luggage tag and a set of earplugs. It's created, packaged, and run entirely by us, a student company.

What exactly comes inside the BuddyBag?
Each BuddyBag contains:

- A digital luggage scale

- A travel bottle set (airport approved)

- A soft sleep mask

- A black luggage tag

- A set of earplugs

All packed in a khaki cotton drawstring sack

Where can I buy a BuddyBag?
We sell the BuddyBag through an external webshop. You’ll find a button on our homepage labeled "Order" — it’ll take you directly to checkout.

Are there different ordering options?
Yes! You can either:

- Order through our webshop (€25,45 including shipping)

- Pick it up directly at HZ University — send your order to buddybag.sc@gmail.com the price remains €19,99, just without shipping. We’ll arrange everything for you.

Can I reuse the bag?
Yes! The cotton sack is fully reusable. Use it for travel, to store small items, your dirty clothes, or even as a gift bag. The gadgets inside are also made for multiple uses.

Who created BuddyBag?
BuddyBag is a project by our student company, started as part of the International Student Company program. Every aspect — from idea to packaging — was developed by us as students.

How long does shipping take?
Delivery typically takes 1–3 working days. Orders from peers and local customers are often delivered by hand.

Do you accept returns?
Yes — if you're not satisfied, you can return your BuddyBag within 14 days of receiving it. Since we sell through another webshop, the exact return process depends on that platform's policy.

Is this product safe to take on flights?
Absolutely. The travel bottles are approved for carry-on luggage, and the luggage scale and eye mask are flight-friendly and compact.

Can I contact you with questions or feedback?
Definitely! Head to our Contact Page or email us directly at buddybag.sc@gmail.com — we'd love to hear from you.